Friends and Family Feedback
At St Barnabas Lincolnshire Hospice we are always striving to deliver quality and excellent care and support for our patients and their families. As part of this, improving the patient experience is a priority and the Friends and Family Test is a national standard that we are proud to be a part of.
Gaining patient and family feedback about your experience of our care helps us to improve the services for everyone.
The friends and family test (FFT) is an important opportunity for you to tell us about your experience of the services that we provided for you, giving us a better understanding of the needs of our patients and enabling us to make improvements.
It asks whether you would recommend our services to your friends and family if they needed similar care or treatment.
The feedback is anonymous and confidential. A stamp addressed postcard will be given to you on discharge from the IPU, Day Therapy and Welfare Support Services and we collate the information monthly, responding to improvement suggestions.
Our most recent finding can be found by clicking here